YINK FAQ Series | Episode 4
Q1: Is there a warranty for the machines I purchase?
A1: Yes, of course.
All YINK Plotters and 3D Scanners come with a 1-year warranty.
The warranty period starts from the date you receive the machine and complete installation & calibration (based on invoice or logistics records).
During the warranty period, if any failure is caused by product quality issues, we will provide free inspection, free replacement parts, and our engineers will guide you remotely to finish the repair.
If you purchased the machine through a local distributor, you will enjoy the same warranty policy. The distributor and YINK will work together to support you.
Tip: Easy-wear parts (such as blades, cutting mats/strips, belts, etc.) are considered normal consumables and are not covered by free replacement. However, we keep these parts in stock with clear price lists, so you can order them anytime.
Warranty coverage includes:
1.Mainboard, power supply, motors, camera, fans, touch screen and other major electronic control systems.
2.Abnormal issues occurring under normal use, such as:
a.Auto-positioning not working
b.Machine cannot start
c.Unable to connect to network or read files/cut properly, etc.
Situations that are NOT covered by free warranty:
1.Consumables: natural wear of blades, cutting strips, belts, pinch rollers, etc.
2.Obvious human damage: impact by heavy objects, dropping the machine, liquid damage, etc.
3.Serious improper use, for example:
a.Unstable voltage or not grounding the machine as required
b.Tearing large areas of film directly on the machine, causing strong static and burning the board
c.Modifying circuits without permission or using non-original / mismatched parts
In addition, if after-sales issues are caused by incorrect operation, such as changing parameters randomly, wrong nesting/layout, film feeding deviation, etc., we will still provide free remote guidance and help you adjust everything back to normal.
If serious improper operation leads to hardware damage (for example, no grounding for a long time or tearing film on the machine causes static discharge to burn the mainboard), this is not covered by free warranty. But we will still help you recover production as soon as possible through spare parts at cost + technical support.
Q2: What should I do if the machine has a problem during the warranty period?
A2: If a fault occurs, the first step is: don’t panic.Record the issue, then contact our engineer.We recommend following the steps below:
Prepare information
1.Take several clear photos or a short video showing the problem.
2.Write down the machine model (for example: YK-901X / 903X / 905X / T00X / scanner model).
3.Take a photo of the nameplate or write down the serial number (SN).
4..Briefly describe:
a. When the problem started
b. What operation you were performing before the problem occurred
Contact after-sales support
1.In your after-sales service group, contact your dedicated engineer. Or contact your sales representative and ask them to help add you to the after-sales service group.
2.Send the video, photos and description together in the group.
Remote diagnosis by engineer
Our engineer will use video call, remote desktop or voice call to help you diagnose the problem step by step:
a. Is it a software setting issue?
b. Is it an operation issue?
c. Or is a certain part damaged?
Repair or replacement
1.If it is a software/parameter issue:
The engineer will adjust the settings remotely. In most cases, the machine can be restored on the spot.
2.If it is a hardware quality issue:
a. We will send replacement parts free of charge based on the diagnosis.
b. The engineer will guide you remotely on how to replace the parts.
c. If there is a local distributor in your area, they may also provide on-site support according to the local service policy.
Kind reminder: During the warranty period, do not disassemble or repair the mainboard, power supply or other core components by yourself. This may cause secondary damage and affect your warranty. If you are unsure about any operation, please consult our engineer first.
What if I find shipping damage when I receive the machine?
If you notice damage caused during transportation, please keep all evidence and contact us immediately:
When unboxing, try to record a short unboxing video. If you see any obvious damage on the outer box or the machine itself, take clear photos at once.
Keep all packaging materials and the wooden crate. Do not throw them away too soon.
Within 24 hours, contact your sales representative or after-sales group and send:
a.The logistics waybill
b.Photos of the outer box / inner packaging
c.Photos or videos showing the detailed damage on the machine
We will coordinate with the logistics company and, based on the actual damage, decide whether to resend parts or replace certain components.
After-sales service for overseas customers
YINK is focused on the global market, and our after-sales system is designed especially for overseas users:
1.All machines support remote diagnosis and support via WhatsApp, WeChat, video meetings, etc.
2.If there is a YINK distributor in your country/area, you can get priority local support.
3.Key spare parts can be shipped by international express / air freight to reduce downtime as much as possible.
So overseas users don’t need to worry about distance affecting after-sales service.
If you want to know more details, feel free to submit an inquiry form on our website or send us a message on WhatsApp to talk with our team.
Post time: Nov-14-2025
